Privacy Policy
Last updated: February 21, 2026
Icy Hot Heating & Air Conditioning (“we,” “us,” or “our”) operates the website airconditioningrepairraleigh.com. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and mailing address when you fill out a contact form, request a quote, or schedule an appointment.
- Service Information: Details about your HVAC system, service history, and property address necessary to provide our services.
- Website Usage Data: IP address, browser type, pages visited, and time spent on our site, collected through cookies and analytics tools.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests
- Schedule and perform HVAC services
- Send appointment reminders and service follow-ups
- Improve our website and customer experience
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and business (e.g., payment processors, scheduling software)
- Law enforcement or regulatory agencies when required by law
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Cookies
Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Phone: (919) 673-7667
- Email: [email protected]
- Address: 5315 Orchard St, Raleigh, NC 27606
