Our Service Guarantees

The Icy Hot Guarantee

When you choose Icy Hot Heating & Air Conditioning, you are choosing a company that stands behind every job, from a routine tune-up to a complete system installation. Here is exactly what you can expect:

Our Promises to You

• 100% Satisfaction Guarantee: If you are not completely satisfied with our service, we will make it right. Period.
• Upfront Pricing: No hidden fees, no surprise charges, no bait-and-switch. You see and approve the price before we begin any work.
• On-Time Arrival: We respect your time. Our technicians arrive within the scheduled window and call ahead if anything changes.
• Clean Work Areas: We treat your home like our own. Drop cloths go down, shoe covers go on, and everything gets cleaned up before we leave.
• Licensed & Insured: NC HVAC License #L.34356, fully insured for your protection. Learn more about our credentials.
• Workmanship Warranty: We stand behind the quality of our installations and repairs. If something we fixed breaks again within the warranty period, we come back at no charge.
• 24/7 Emergency Support: Questions after service? System acting up at midnight? We are always just a phone call away.

Manufacturer Warranties

In addition to our own workmanship warranty, the equipment we install carries manufacturer warranties. As an authorized Lennox dealer and multi-brand service partner, we help you register your warranty and handle all warranty claims directly, no runaround.

Protect Your Investment

The best way to maintain your warranty coverage and keep your system running efficiently is regular maintenance. Our Comfort Club maintenance plans include two comprehensive tune-ups per year, priority scheduling, and 15% off all repairs. Schedule your first visit or call (919) 673-7667. See our customer reviews to hear from homeowners who have experienced the Icy Hot difference.