Our Service Guarantees

The Icy Hot Guarantee

When you choose Icy Hot Heating & Air Conditioning, you are choosing a company that stands behind every job — from a routine tune-up to a complete system installation. Here is exactly what you can expect:

Our Promises to You

• 100% Satisfaction Guarantee — If you are not completely satisfied with our service, we will make it right. Period.
• Upfront Pricing — No hidden fees, no surprise charges, no bait-and-switch. You see and approve the price before we begin any work.
• On-Time Arrival — We respect your time. Our technicians arrive within the scheduled window and call ahead if anything changes.
• Clean Work Areas — We treat your home like our own. Drop cloths go down, shoe covers go on, and everything gets cleaned up before we leave.
• Licensed & Insured — NC HVAC License #L.34356, fully insured for your protection. Learn more about our credentials.
• Workmanship Warranty — We stand behind the quality of our installations and repairs. If something we fixed breaks again within the warranty period, we come back at no charge.
• 24/7 Emergency Support — Questions after service? System acting up at midnight? We are always just a phone call away.

Manufacturer Warranties

In addition to our own workmanship warranty, the equipment we install carries manufacturer warranties. As an authorized Lennox dealer and multi-brand service partner, we help you register your warranty and handle all warranty claims directly — no runaround.

Protect Your Investment

The best way to maintain your warranty coverage and keep your system running efficiently is regular maintenance. Our Comfort Club maintenance plans include two comprehensive tune-ups per year, priority scheduling, and 15% off all repairs. Schedule your first visit or call (919) 673-7667. See our customer reviews to hear from homeowners who have experienced the Icy Hot difference.